Repair Service Terms

Version: March 26, 2025

The repair service allows you to submit a repair application independently and send the product to the ANTHBOT repair service center (it is recommended to contact customer service first to help you solve the problem).

By submitting a repair service application, you confirm that you have read and agreed to the terms listed in the "Repair Service Terms" (hereinafter referred to as "these Terms"). Please read these Terms carefully. If you disagree with any part of these Terms, please do not use ANTHBOT's repair services. Any matters not covered in these Terms will be subject to the "Warranty Statement". If there is any conflict between these Terms and the "Warranty Statement", these Terms shall prevail.

Before applying for repair

√ Please contact customer support first to assist in determining the problem and apply for repair service under the guidance of customer service.

√ By providing ANTHBOT with your personal information (including but not limited to your name, phone number and address), you authorize ANTHBOT to collect, process and use this information in the manner outlined in the "Privacy Policy". For detailed information on how we process and protect your personal data, please refer to the "Privacy Policy".

√ If the ANTHBOT product cannot be repaired due to human damage during the warranty period (including but not limited to: water ingress, drop, private disassembly, failure to use according to the instructions, etc.), ANTHBOT will refuse to provide free repair services and charge repair fees.

√ If the product is severely damaged and cannot be repaired, ANTHBOT will not provide repair services. We will contact you by phone or email to explain the situation and provide alternative products or service options. If you choose not to accept these solutions, we will return your product and you will bear any shipping costs.

√ The repair process involves disassembly, which may damage the product's surface stickers and protective films. Submitting a repair application means that you confirm and agree that ANTHBOT is not responsible for any such damage caused during the repair process.

Notes

1. Repair service submission

When submitting a repair application, please clearly describe the performance problem of the product and indicate any physical damage. This information will help our engineers quickly identify and solve the problem. The final inspection and results will be based on the actual product received and the engineer's inspection results.

2. Product Inspection before Shipment

a. If the battery is swollen, externally damaged, leaking, or water-infiltrated, please do not return it to avoid safety hazards during transportation. ANTHBOT is not responsible for any losses caused by this. If the returned battery has the above conditions, we will deal with it and will not return it to you.

b. Please remove all decorations (such as stickers, paint) from the product before sending it for repair. ANTHBOT is not responsible for damage or loss of such items during the repair process.

c. Do not send non-ANTHBOT products or accessories. ANTHBOT is not responsible for damage or loss of such items.

d. If the repair service involves replacement, please send the entire lawn mower robot together with all parts and accessories that need to be replaced.

3. Transportation

a. Make sure the product is properly packaged according to ANTHBOT's return instructions and include all necessary information before handing the product to the courier. ANTHBOT is not responsible for any losses caused by failure to follow these instructions.

*If you wish to ship your product across countries or regions, you must first obtain ANTHBOT's consent. You will be responsible for any tariffs and customs clearance fees.

b. You are responsible for any costs related to shipping insurance.

c. ANTHBOT uses a third-party courier service for repair shipments. ANTHBOT is not responsible for any loss or damage caused by the courier. Any product loss or damage during transportation must be resolved by you and the courier.

Please send the product in time after submitting the repair application, otherwise the return label will be invalid. In special circumstances, you can contact customer service through the official website or email for help.

4. Repair and payment

a. Please confirm whether you agree to the repair within 30 natural days after receiving the repair quotation. If you refuse the repair, ANTHBOT will return the original device to the address you provided when submitting the repair application, and the shipping cost will be borne by you.

b. If the same problem recurs within 30 days after the repair, it will be handled free of charge (excluding human factors).

Repair service will not be provided in the following cases, and the product will be returned in its original condition (freight to be paid):

The product has expired and the user refuses to pay.
Products not sold by this merchant or with tampered serial numbers.
Damage caused by natural disasters or force majeure.

5. Product Returns

a. If the address provided is incorrect or the recipient refuses to accept the goods, any losses caused by this will be borne by you.

b. If ANTHBOT cannot contact you through the contact information provided, resulting in the package being unable to be delivered or returned to the ANTHBOT repair center, or your service request is not paid for a long time, ANTHBOT will store the product for 60 natural days from the date of the last contact or return to ANTHBOT. A storage fee of US$15/day will be charged for exceeding this period. Once the storage fee is equal to the residual value of the product, ANTHBOT has the right to dispose of the product. The calculation method of residual value is: residual value = original price of the product - repair cost.

6. Receiving your product

In order to protect your rights, please check the product in person after receiving it to see if it is intact and whether it is damaged due to logistics reasons. If the product is found to be damaged, please contact the ANTHBOT after-sales center within 24 hours after receipt and follow the logistics company's claim process. If you do not report the loss within the specified time, the product will be deemed to be intact and functioning normally, and no claims will be accepted.

Please note that the maintenance period may be extended in the following cases:

a. The transportation time is extended due to transportation, customs or other force majeure factors;

b. The after-sales service center where you return the product has a shortage of repair materials. If this happens, ANTHBOT will notify the customer of the supply problem, and the customer can choose to replace the repair materials or wait for supply;

c. If the engineer needs your further feedback to accurately diagnose the problem, the response may be delayed, which will hinder the maintenance process;

d. Delayed maintenance during the peak maintenance period;

We appreciate your understanding of any inconvenience caused by our extended maintenance period.

Repair Service Terms